Transfer of knowledge in tourism enterprises

Author/Cbuilder

Aase Højlund Nielsen
View Aase Højlund Nielsen’s profile

Part One

TNAM Initiative / project description

Title

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Transfer of knowledge in tourism enterprises

Description

Description

Many tourist events and organisations are characterized by seasonal workflows, which makes it very difficult to provide coherent and targeted competence building based on previous experiences and knowledge, especially because staff differ from season to season. How can this type of enterprise ensure transfer of knowledge from last years employees to training and competence development of new employees?

Keywords / TAGS

Coordinator contact details

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Coordinator Country

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Coordinator Region (NUTS code)

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Partners

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Theme

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  • Initial training
  • Labour market
  • Lifelong learning
  • Quality
  • Utilization and distribution of results

Target Groups

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  • Individuals
  • Groups
  • Teachers

Type

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  • Best practice

Sector

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  • Arts, Entertainment and Recreation
  • Other Service Activities

Educational sector

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  • Vocational/Technical secondary
  • Other sectors of adult education

Year

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additional info if needed

Language

Your Project language (ISO 639-2)
Languages you will look for

Part Two

TNAM results

1. LLP project or related resource

Title
    YES Employability – Young Europeans, Skills for Employability in Tourism
Hyperlink
    http://www.yesemployability.eu
Comments/Description
    The YES Employability Project proposes to tackle the need of the Tourism Education and Vocational Training sector for a workable system of validation, transfer and recognition, of skills and competencies achieved during formal, informal and non-formal circumstances, expressed in transferrable units, and that can be linked to national and european frameworks presently in use. The YES Project seeks to extend the work already carried out in a prior Leonardo da Vinci project, NEW Hospitality. The YES project intends to transfer this instrument to a new spectrum of beneficiaries and integrate the database application with other Europass tools besides the CV. The Project also proposes to integrate this new product within educational and vocational training programmes in order to facilitate their adjustment to European credit transfer and recognition procedures (ECVET).

2. LLP project or related resource

Title
    e-Tourisme Framework – (e-TF)
Hyperlink
    http://www.e-jobs-observatory.eu/focus_areas/e-tourism
Comments/Description
    The e-TF project will address the shortage of skilled professionals in the e-tourism field due to its recent and fast growing emergence. It will analyse the market needs, the existing trainings available for the different components and competences and define a professional standard in the participating European countries. To make qualifications and profiles more transparent, it will refer the identified skills and competences to the European Qualification Framework (EQF) and to the e-Competence Framework (e-CF).

    This approach leads to a better transparency and recognition of learning outcomes and qualifications through a transparent and adapted to market needs professional model. This will lead to improve and develop mobility of professionals across Europe. This will also support the development of e-tourism across Europe and will give to all countries a concrete and tested model to train professionals.

    e-TF project will also focus on needs for SME which are often forgotten and where needs are different from the larger organisations : e-tourism competencies for a golf or an hotel are mainly different from large flights or hotel rooms brokers

3. LLP project or related resource

Title
    BenchTour, Benchlearning in the Tourism Sector
Hyperlink
    http://www.benchtour.eu
Comments/Description
    The tourism sector is dominated by small and medium-sized enterprises (SMEs) whose potentials have to be strengthened in order to increase employment opportunities in the sector. Therefore the goal of the project was to develop of competences of employees and entrepreneurs in the tourism industry. A key to these goals lies within the strengthening of operational capabilities of the actors through increased and improved opportunities for learning in the workplace. For this goal, the project aimed to facilitate and transfer the innovative learning method "bench-effect” to the tourism sector.
    In particular the project had the following objectives:
    – Strengthening of self-reflection in SMEs
    – Strengthening of motivation and creativity of entrepreneurs and employees in-house
    – Strengthening of networking among SMEs
    – Promoting a strategic management in SMEs
    – Increased involvement of the employees in change processes
    – Creation of a sustainable and lasting learning environment in the workplace.

4. LLP project or related resource

Title
Hyperlink
Comments/Description

Part Three

CB4LLP Action Plan

Useful ideas

Stakeholders

Partnerships

Other

Solutions

General

Particular

Internal

External

Educational Sector

Non educational

Equipment

Systems for quality monitoring

Systems to document taken actions

Part Four

CB4LLP Impact analysis

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